Last updated: 16 July 2026
Shipscale Software Solutions Private Limited (“Company,” “we,” “us,” or “our”), with its registered address at Kursi Cowork, 3rd Floor, LK Logistics and Corporate Park, Raipur, Chhattisgarh 492015, India, operates the GeneFlow website and platform.
This policy describes how we handle information when you visit geneflow.cloud or use the GeneFlow platform.
1. Information We Collect
We may collect account details such as your name, email address, institutional affiliation, organization, and information you provide when contacting us. When you subscribe to research updates, we collect your name, email address, and recorded marketing consent. The platform also processes project files, sample metadata, analysis settings, and results that authorized users submit.
We may automatically receive basic connection and usage information, including IP address, browser type, device type, referring URL, pages visited, and timestamps.
2. How We Use Information
We use information to operate and improve the website and platform, manage accounts and projects, process analysis jobs, provide support, protect users and infrastructure, and meet legal obligations. If you subscribe, we use your contact details to send GeneFlow research and product updates until you unsubscribe or withdraw consent. We do not sell personal information.
3. Research Data and Storage
GeneFlow processes mitochondrial sequence files and derived analysis data on behalf of users. Development environments may use local storage; production deployments use S3-compatible object storage. Project access is controlled through role-based memberships.
Users are responsible for ensuring they have the authority and appropriate consent to upload and process research or clinical data. GeneFlow is not a substitute for an institution’s ethics, consent, governance, or regulatory review.
4. Service Providers
We may use infrastructure, object-storage, email, monitoring, and other service providers to operate GeneFlow. Newsletter subscriptions are submitted to our hosted mailing-list service at marketing.happychases.com. These providers process data only as needed to provide services to us and are subject to their own terms and privacy practices.
5. Cookies and Local Storage
The website stores a theme preference in your browser. The platform may use storage or cookies required for authentication and application operation. If optional analytics are introduced, this policy and the website’s consent controls will be updated before those analytics are enabled where consent is required.
6. Security and Retention
We apply technical and organizational safeguards intended to protect account and research data. No system is completely secure. We retain information only as long as needed to operate the service, satisfy contractual requirements, resolve disputes, and comply with law.
7. Your Rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing of personal information. You can withdraw newsletter consent using the unsubscribe link in a message. Other requests may be made through our Contact Us page.
8. Children
GeneFlow is intended for professionals, researchers, and organizations. We do not knowingly collect personal information from children under 16.
9. Changes
We may update this policy as GeneFlow evolves. Material changes will be posted here with a revised update date.